Important: Online product payment is collected securely through Razorpay. A flat ₹60 delivery charge is added at checkout and collected with the product payment through Razorpay.
Order Confirmation & Cancellation
After successful online payment, an Order ID is generated for reference and the order is saved for processing by KEYAN FASHION.
- Check your selected product, size, quantity, mobile number and delivery address before submitting.
- If you need to change or cancel an order, contact us on WhatsApp as early as possible.
- Cancellation may not be possible after the order has been packed or dispatched.
Shipping & Delivery
KEYAN FASHION accepts orders for delivery across India. A flat ₹60 delivery charge is added to each website order at checkout and paid together with the product amount. Delivery remains subject to courier serviceability at the destination pincode.
- Delivery charge: ₹60 per website order.
- Delivery depends on the courier/serviceability of the destination pincode.
- Please provide a complete and correct address and reachable mobile number.
- Courier delays caused by weather, transport disruptions or other events outside our control may affect delivery time.
Payment & Fraud Safety
Product payment is collected securely through Razorpay using supported methods such as UPI, cards and netbanking. KEYAN FASHION does not receive your UPI PIN, card PIN or OTP.
- Never share your OTP, UPI PIN, ATM PIN or card PIN with anyone claiming to be KEYAN FASHION.
- For payment questions, use only the WhatsApp contact shown on this official website.
- Keep your Order ID and Razorpay payment proof until your order is completed.
- The ₹60 delivery charge is shown in the checkout summary and included in the final Razorpay payment amount.
Exchange, Return & Refund Policy
KEYAN FASHION allows eligible size exchanges. Normal return/refund for change of mind, preference or size is not available. Return/refund is considered only when the customer receives a wrong or damaged item and the issue is approved after review.
- Size exchange: Allowed for eligible products, subject to stock availability and inspection.
- Exchange shipping charge: ₹60 per approved size exchange request, payable by the customer.
- The exchange item must be unused, unwashed, unworn and returned with original tags/packaging.
- Normal return/refund: Not available for change of mind, colour preference, fit preference or size choice.
- Wrong/damaged item: Contact KEYAN FASHION promptly on WhatsApp. Clear parcel-opening/product photos or video may be requested for verification.
- If a wrong/damaged-item return or refund is approved, KEYAN FASHION will provide the applicable resolution after review. Approved refunds are processed to the original payment method and may take additional time to appear depending on the payment provider/bank.
Privacy Policy
When you place an order, the website may collect your name, mobile number, delivery address, city, state, pincode and optional order note. This information is used to process the order, provide support and coordinate delivery.
- We do not ask for sensitive banking credentials such as OTP or UPI PIN through this website.
- Order information may be stored using the website's hosting and order-management services as needed to operate the store.
- Customer information should only be used for order fulfilment, customer service, fraud prevention and related business needs, and is not intended to be sold as customer data.
Contact & Support
For order questions, shipping help, product issues or policy queries, contact KEYAN FASHION through the official WhatsApp number below.
WhatsApp: 8238294468
Official website: keyanfashion.in